Privacy Policy

Privacy Policy

Last Updated: May 21, 2024

Welcome to Lugalink ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at admin@lugalink.com.

This Privacy Policy applies to all information collected through our website (such as lugalink.com), and/or any related services, sales, marketing or events (we refer to them collectively in this Privacy Policy as the "Services").

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering at the Services, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

  • Personal Identity Information: Name, email address, contact preferences.
  • Credentials: Passwords, password hints, and similar security information used for authentication and account access.
  • Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processors (Stripe and Lemon Squeezy). You should review their privacy policies and contact the payment processor directly to respond to your questions.
  • Content: Inputs, text, files, or other materials you upload or provide to our AI services ("User Content").

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

2. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

  • To facilitate account creation and logon process.
  • To send you marketing and promotional communications.
  • To fulfill and manage your orders.
  • To provide AI services. We use your User Content to generate responses and provide the core functionality of our application.
  • To improve our services. We analyze usage patterns to improve the performance and usability of our platform.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:

Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. The specific third-party processors we use include:

Infrastructure & Hosting

  • Fly.io: We use Fly.io for hosting our application and database services.
  • AWS (Amazon Web Services): We use AWS for secure file storage and infrastructure services.

AI & Data Processing

  • OpenAI: We use OpenAI's API to provide AI-generated content and analysis.
  • Anthropic: We use Anthropic's API for advanced reasoning and content generation tasks.

Payments

  • Stripe: Used for payment processing and subscription management.
  • Lemon Squeezy: Used as a Merchant of Record for certain international transactions.

Analytics

  • PostHog: We use PostHog to understand how users interact with our website to improve user experience.

4. International Transfers

Our servers are located in the United States and other regions supported by our infrastructure providers. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

5. Your Privacy Rights (GDPR & CCPA)

General Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request that we correct any inaccurate or incomplete data.
  • Right to Erasure: Request that we delete your personal data ("Right to be Forgotten").
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Right to Object: Object to our processing of your personal data.

California Residents (CCPA/CPRA)

California law provides California residents with specific rights:

  • Right to Know: You have the right to know what categories of personal information we collect, use, disclose, and sell.
  • Right to Delete: You have the right to request the deletion of your personal information.
  • Right to Opt-Out: We do not sell your personal information. However, you have the right to opt-out of the sale of personal information if we were to engage in such practices in the future.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at [Contact Email].

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

9. Updates to this Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may email us at admin@lugalink.com.